Annuncio dedicato alle persone appartenenti alle categorie protette - legge 68/99.
We are looking for a Junior IT Service Delivery professional who will be responsible for providing the organization with 1st level IT service support, ensuring security standards, and applying the roll-out of global and local guidelines.
The candidate will support his manager in providing a population of 300+ employees with the appropriate 1st level support concerning both client and software installment and update, as well as User IT infrastructure troubleshooting.
Main Accountabilities:
• Client installation / update (Laptops & desktops)
• Installation / Configuration of corporative software (iPhones & iPads)
• Direct contact with the Global IT team and with other affiliates
• User IT infrastructure
• Server environment (1 level)
• Network / Wlan (1 level)
• Administration of HP Asset Manager
• Administration of Active Directory
• Responsibility of HP service manager
• Addition folder permission
• Addition software installation
• User training and onboarding (Windows, Outlook, etc.)
• User communication regarding security, rules, usage
• Improve the failure points identified in audit sessions
• Partner of the Business regarding specific IT requests
Your Profile
We are looking for an open-minded IT professional with a resilient attitude. The ideal candidate will possess a caring personality, as well as strong communication skills. Please apply if you meet the following requirements:
• Italian mother-tongue with good English proficiency
• 2-3 years of experience in providing 1st Level IT support to a significant population of users
• Bachelor degree
• Excellent communication and conflict-resolution skills
• Strong user-focus and ability to think ahead
• Flexible, adaptable and responsive to change
We are looking for a Junior IT Service Delivery professional who will be responsible for providing the organization with 1st level IT service support, ensuring security standards, and applying the roll-out of global and local guidelines.
The candidate will support his manager in providing a population of 300+ employees with the appropriate 1st level support concerning both client and software installment and update, as well as User IT infrastructure troubleshooting.
Main Accountabilities:
• Client installation / update (Laptops & desktops)
• Installation / Configuration of corporative software (iPhones & iPads)
• Direct contact with the Global IT team and with other affiliates
• User IT infrastructure
• Server environment (1 level)
• Network / Wlan (1 level)
• Administration of HP Asset Manager
• Administration of Active Directory
• Responsibility of HP service manager
• Addition folder permission
• Addition software installation
• User training and onboarding (Windows, Outlook, etc.)
• User communication regarding security, rules, usage
• Improve the failure points identified in audit sessions
• Partner of the Business regarding specific IT requests
Your Profile
We are looking for an open-minded IT professional with a resilient attitude. The ideal candidate will possess a caring personality, as well as strong communication skills. Please apply if you meet the following requirements:
• Italian mother-tongue with good English proficiency
• 2-3 years of experience in providing 1st Level IT support to a significant population of users
• Bachelor degree
• Excellent communication and conflict-resolution skills
• Strong user-focus and ability to think ahead
• Flexible, adaptable and responsive to change
Orario di lavoro: Tempo pieno
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi della vigente normativa in tema di discriminazioni di genere
