Annuncio dedicato alle persone appartenenti alle categorie protette - legge 68/99.
We are looking for a Customer Service Representative.
The candidate will be responsible for the assigned portfolio of orders within the Mass Market and Pharmacy distribution channels, representing the key link of communication with our Customer, Sales contacts and Logistic provider. He/She will ensure that every order is properly processed and
delivered on time according to customer requirements and defined KPIs, taking full responsibility for the following activities:
Constant monitoring of the order entry flow via EDI and CRM while taking all necessary actions to solve and reduce the related blocks/alerts from the systems (Product availability, Price alignment, Assortment and logistic data, Trade and master data checks, Overall portfolio monitoring).
Managing and up-dating of the SAP database of the assigned Customers for the correct attribution of the active product assortment into sales orders, in order to guarantee the completeness and correctness of the delivered goods.
Monitoring Service level reporting while analyzing the defined KPIs to provide the SC Customer Development team with action plans for improvement focusing on customer collaboration.
Coordinating directly with the Logistic Provider all the necessary information and intervention to Customers, Sales and Logistics to guarantee timely and complete delivery of the orders.
Managing the process of returns and complaints according to given procedures and KPIs while tracking the related status in order to issue in due times the amending documents with the
proper attribution of data required by the service level monitoring tool.
Contributing to the personal and functional KPIs as well as specific projects and activities within SC Customer Management team.
Your Profile
We are looking for an open-minded Customer Service professional with strong communication skills.
The ideal candidate will possess an assertive and proactive personality, as well as consolidated reporting skills. Please apply if you meet the following requirements:
Italian mother-tongue with good English proficiency.
3 to 5 years of experience in the Customer Service department of a FMCG company.
Excellent proficiency with Microsoft Office (Excel and Word)
Good knowledge of SAP SD will be considered a plus.
Demonstrates excellent communication and conflict-resolution skills.
Demonstrates goal orientation as well as strong collaboration skills.
We are looking for a Customer Service Representative.
The candidate will be responsible for the assigned portfolio of orders within the Mass Market and Pharmacy distribution channels, representing the key link of communication with our Customer, Sales contacts and Logistic provider. He/She will ensure that every order is properly processed and
delivered on time according to customer requirements and defined KPIs, taking full responsibility for the following activities:
Constant monitoring of the order entry flow via EDI and CRM while taking all necessary actions to solve and reduce the related blocks/alerts from the systems (Product availability, Price alignment, Assortment and logistic data, Trade and master data checks, Overall portfolio monitoring).
Managing and up-dating of the SAP database of the assigned Customers for the correct attribution of the active product assortment into sales orders, in order to guarantee the completeness and correctness of the delivered goods.
Monitoring Service level reporting while analyzing the defined KPIs to provide the SC Customer Development team with action plans for improvement focusing on customer collaboration.
Coordinating directly with the Logistic Provider all the necessary information and intervention to Customers, Sales and Logistics to guarantee timely and complete delivery of the orders.
Managing the process of returns and complaints according to given procedures and KPIs while tracking the related status in order to issue in due times the amending documents with the
proper attribution of data required by the service level monitoring tool.
Contributing to the personal and functional KPIs as well as specific projects and activities within SC Customer Management team.
Your Profile
We are looking for an open-minded Customer Service professional with strong communication skills.
The ideal candidate will possess an assertive and proactive personality, as well as consolidated reporting skills. Please apply if you meet the following requirements:
Italian mother-tongue with good English proficiency.
3 to 5 years of experience in the Customer Service department of a FMCG company.
Excellent proficiency with Microsoft Office (Excel and Word)
Good knowledge of SAP SD will be considered a plus.
Demonstrates excellent communication and conflict-resolution skills.
Demonstrates goal orientation as well as strong collaboration skills.
Orario di lavoro: Tempo pieno
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi della vigente normativa in tema di discriminazioni di genere
