Customer service assistant

30/10/2019: "Customer service assistant" - Categorie protette

Annuncio dedicato alle persone appartenenti alle categorie protette - legge 68/99.

Position Title: Customer Service Assistant
The resource will be included in the Customer Service Department, he/she will support the Customer Service team in all the activities related to the management of the Customers.

• The candidate will support the Customer Service Team for the management of the Customers, keeping them always updated on the order status, following the Customer Service Supervisor guidelines and recommendations;
• He/she will be responsible for the proper data entry of the customers’ orders;
• He/she will be responsible for the management of the archive; the filing of the invoices, declarations and confirms;
• Interacts with the Sales Manager for a proper Clients’ orders fulfillment;
• Handle products discounts and returns, assists with refunds or exchanges, attempts to persuade customer to reconsider before cancellation.

Main internal and external stakeholders:
• Customer Service Supervisor
• Customer Service Team
• Operation

Skills and abilities required:
• IT abilities (use of PC, in particular Excel and Power Point).
• Flexible, with outstanding communication and interpersonal skills.
• Problem solving, precision, attention to the details.

Location: Quarona (VC)

Orario di lavoro: Tempo pieno

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi della vigente normativa in tema di discriminazioni di genere

Caratteristiche richieste
Area funzionale
Area funzionale:
Area funzionale: Commerciale - Vendite - Fiere - Mansione: Back office commerciale / Assistente Commerciale / Preventivisti

Regione di residenza
Area di ricerca:
Regione: Piemonte - Province: Biella, Verbano-Cusio-Ossola, Vercelli

Titolo di studio
Titolo di studio: Diploma di maturità

Lingua preferenziale:
  • Inglese

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